Quick Overview
Job Description
Do you enjoy working with numbers, analysing costs and ensuring accuracy? Can you confidently explain complex information to customers and colleagues in a clear, approachable way? Are you looking for an opportunity to develop your housing, finance and service charge expertise within a supportive team?
As a Service Charge Officer, you'll play a vital role in delivering a professional, compliant and customer-focused service charge process. You'll help ensure service charges are fair, transparent and provide value for money, while supporting customers and colleagues with expert advice and guidance.
Working closely with finance and operational teams, you'll take ownership of service charge budgets, cost reconciliation and year-end accounts, helping to maintain accuracy, compliance and excellent customer service throughout the process.
Location: Norwich
Hours: Full Time - 37 hpw - Monday to Friday
Contract: Fixed Term - 12 months
WHAT YOU'LL BE DOING
managing service charge enquiries from internal and external customers.
reviewing service charge costs to ensure accuracy and completeness.
working closely with finance colleagues to investigate and resolve discrepancies.
preparing annual service charge budgets.
reconciling actual expenditure against budgets for schemes with variable service charges.
producing year-end statements of account in line with leases, agreements and current legislation.
providing advice and guidance to development and operational teams on service charge matters.
supporting continuous improvement initiatives and helping ensure best practice is maintained.
WHAT YOU'LL BRING
We're looking for someone who combines strong numerical ability with excellent customer service skills.
You'll bring:
strong Excel and general IT skills.
excellent communication skills and the ability to build effective working relationships.
experience working collaboratively within teams and projects.
knowledge of service charge regulations and processes.
experience using housing management and accounting systems.
AAT part-qualified (or equivalent) as a minimum requirement, with full AAT qualification (or equivalent) desirable.
Please note that a DBS check will be required for the successful candidate.
For full details on the role and its responsibilities, click here to view the Service Charge Officer - The Part I Play document.
WHY JOIN US
You'll be joining an organisation committed to making a positive difference while supporting customers and communities. Our people are empowered to collaborate, innovate and continually improve the services we provide.
This is a fantastic opportunity to develop your career within housing and service charges. You'll benefit from:
ongoing personal and professional development.
access to learning and development opportunities through our internal academy.
opportunities to strengthen your collaboration, analytical and administration skills.
exposure to continuous improvement initiatives and housing sector best practice.
WHAT WE OFFER
competitive salary - £28000.00 to £32000.00 FTE per annum
25 days holiday + bank holidays (increasing to 28 days after 5 years service)
agile working
family friendly policies
health and wellbeing support
excellent professional development opportunities
For further benefit details - click here.
How to apply
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Important information
Closing Date: 30th October 2026 (Midnight)
Interview Date: To be confirmed.
About Us
Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.