Senior IT Systems Engineer

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Adherence to all Good Manufacturing Practices (GMP) Safety Standards. Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair. Office, some degree of PPE required (Personal Protective Equipment) such as safety glasses, gowning, gloves, lab coat, ear plugs, etc.

About the Role

You'll design, implement, and maintain critical infrastructure systems, develop automation solutions, and ensure high availability of services. You will collaborate with cross functional teams to deliver robust technical solutions while maintaining security and compliance standards. This role combines hands on technical work with strategic thinking to support our organization's digital transformation initiatives.

What You'll Do

• Partner with site stakeholders to understand business processes, operational challenges, compliance needs, and improvement opportunities.
• Translate business needs into user requirements, functional specifications, process flows, test scenarios, acceptance criteria, support models, and implementation documentation.
• Facilitate alignment between business users, technical teams, vendors, Quality and global IT.
• Support solution evaluation, proof of concept, business case input, prioritisation, and roadmap planning for Brisbane site manufacturing IT/OT needs.
• Lead or contribute to Brisbane site IT projects involving manufacturing applications, GxP platforms, infrastructure dependencies, compliance remediation, and digital improvements.
• Define scope, requirements, risks, assumptions, dependencies, timelines, documentation needs, testing approach, and deployment readiness.
• Ensure timely and on budget delivery, design, development, testing, adaptation, and support for IT projects across manufacturing and other GxP environments.
• Apply appropriate project delivery methods, such as SDLC, Agile, and Waterfall.
• Provide clear status updates, risk escalation, issue tracking, decision support, and handover documentation.
• Implement, maintain, and support manufacturing applications, GxP systems (SCADA, Data Historian, MES, eLogs), data interfaces, and associated infrastructure dependencies.
• Support day to day operations through incident management, service requests, troubleshooting, root cause analysis, major incident management, and problem management through ServiceNow.
• Collaborate with Manufacturing, Engineering teams, various global IT teams and vendors to quickly resolve IT system issues, minimizing business impact, and maintaining system availability and reliability.
• Support application lifecycle activities, including upgrades, patching coordination, access reviews, testing, migration, and retirement planning.
• Support IT Compliance and Quality to generate, review, approve, and control departmental documentation (e.g., SOPs, specifications) and assist with internal and external quality audits.
• Ensure implementation of and adherence to current GMP rules, Quality policies, procedures, and instructions for your area of responsibility.
• Ensure contribution and support of periodic reviews such as audit trail reviews, access reviews, and other GxP related reviews.
• Ensure data integrity compliance by participating in the site's Data Integrity Team, sustaining and sharing standard processes, and supporting the site's Data Integrity initiatives.

Education

• Bachelor's degree in computer science or equivalent.

Experience

• At least 5 years' experience in IT business analysis, manufacturing IT, application support, IT project delivery, or systems engineering.
• Experience in a GMP, pharmaceutical, biotechnology, life sciences, healthcare manufacturing, or another regulated manufacturing environment would be ideal.

Knowledge, Skills, Abilities

• Experience with manufacturing application support involving SCADA, MES, and Historian related systems and products.
• Comprehensive understanding of IT infrastructure components such as workstations, servers, network devices, and manufacturing automation system management.
• Experience working with virtual environment technology such as VMware or HyperV.
• Strong experience in requirements gathering, process mapping, IT project management, application deployments and translating business needs into IT solutions.
• GMP experience and/or experience deploying, maintaining, and developing validated systems in regulated environments preferred.
• Ability to work in a team structure, make decisions, solve problems, communicate inside and outside the organization, and analyse, plan, organise and prioritise work.
• Dynamic, hard working and ambitious, with excellent oral and written communication skills.
• Capable of working on multiple projects of a complex nature.
• Excellent problem solving skills to assist in issue resolution.
• Excellent verbal and written communication skills.

Benefits

• Health & Wellbeing: Comprehensive benefits, wellness programmes, and an Employee Assistance Programme.
• Flexibility: Balanced work and personal life with flexible arrangements.
• Extra Leave: Generous leave policies including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Paid volunteer time to support non profit organisations.
• Learning & Development: Access to online courses through Thermo Fisher Scientific University Plus, LinkedIn Learning, workshops, and mentorship programmes for continuous learning and skill development.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.