Help Desk Analyst I

Description
We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.

Responsibilities

Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access. Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards. Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed. Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.

Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation. Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions. Contribute to departmental initiatives and complete additional technology-related projects as assigned. Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.

Requirements
Associate degree or higher, or at least four years of closely related technical support experience. Minimum of two years of experience in a help desk or desktop support role. Practical knowledge of PC hardware, desktop workstations, printers, and end-user support in a Microsoft environment. Strong troubleshooting ability with a methodical approach to analyzing and resolving technical issues. Proven ability to manage multiple requests at once while maintaining quality and responsiveness.

Comfortable working collaboratively with team members and delivering attentive customer service to users at all organizational levels. Ability to assess priorities effectively and respond based on operational urgency and technical impact. Demonstrated dependability, accountability, and a strong commitment to getting the job done well. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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