Test Manager

We are looking for Test Manager for our client in Toronto, ON

Job Title: Test Manager

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 10-15 years of experience in Software Testing, Test Management, and Quality Assurance.
• Strong hands-on experience with Microsoft Dynamics CRM / Dynamics 365 testing and enterprise CRM implementations.
• Proven experience leading enterprise testing programs, QA teams, and cross-functional testing initiatives.
• Strong expertise in test planning, test strategy, defect management, test execution, and quality reporting.
• Experience managing testing across large-scale digital transformation or customer experience programs.
• Strong understanding of SDLC, STLC, Agile, DevOps, CI/CD, and Quality Engineering methodologies.
• Experience with Azure DevOps, JIRA, Test Manager, or similar test management and defect tracking tools.
• Strong verbal and written communication skills.
• Excellent analytical, problem-solving, leadership, and stakeholder management skills.

Responsibilities:

• Develop and implement a comprehensive testing strategy for the CCaaS program ensuring coverage across functional, integration, performance, availability, and user experience testing.
• Create detailed test plans, test schedules, estimation models, and quality metrics aligned with project objectives.
• Define testing standards, processes, governance frameworks, and quality gates across the program.
• Identify testing risks and establish mitigation strategies to ensure successful project delivery.
• Lead QA teams in designing, developing, and executing both manual and automated test cases.
• Manage end-to-end testing activities covering voice, chat, email, IVR, CRM integrations, and omnichannel customer engagement platforms.
• Coordinate test execution across multiple releases, environments, and project workstreams.
• Ensure test deliverables are completed on schedule and meet defined quality standards.
• Provide testing leadership across large-scale transformation and customer experience initiatives.
• Validate Microsoft Dynamics 365 CRM functionality, workflows, integrations, data migration, and customizations.
• Perform testing of customer service modules, case management, customer interactions, business processes, and CRM integrations.
• Ensure CRM solutions meet business, functional, technical, and non-functional requirements.
• Support testing of customer engagement, customer service, and contact center capabilities integrated with Dynamics 365.
• Drive test automation initiatives through selection and implementation of appropriate automation frameworks and tools.
• Integrate automated testing into CI/CD pipelines to support continuous testing and rapid deployments.
• Improve test coverage, efficiency, and defect detection through automation best practices.
• Collaborate with DevOps teams to establish quality engineering and shift-left testing practices.
• Monitor testing progress, defect trends, and quality metrics across the project lifecycle.
• Lead defect triage meetings, root cause analysis sessions, and defect resolution activities.
• Provide actionable quality insights and recommendations to project stakeholders and leadership.
• Ensure timely closure of defects and validation of fixes.
• Establish dashboards and reporting mechanisms to measure overall testing effectiveness.
• Collaborate with business teams, solution architects, developers, operations teams, vendors, and program leadership to define quality objectives.
• Participate in requirements reviews and solution discussions to identify test scenarios and quality risks.
• Communicate testing status, risks, dependencies, and mitigation plans to stakeholders and senior leadership.
• Support release planning, go-live readiness assessments, and production deployment activities.
• Oversee functional, integration, regression, performance, system, and end-to-end testing activities.
• Validate platform stability, scalability, reliability, resiliency, and high-availability requirements.
• Ensure adherence to organizational standards, security policies, regulatory requirements, and compliance frameworks.
• Support operational readiness and business continuity validation activities.
• Lead and mentor QA team members in testing methodologies, automation practices, and quality engineering principles.
• Foster a culture of continuous improvement, innovation, and quality excellence.
• Support capability development, coaching, and knowledge-sharing initiatives within the testing organization.
• Drive adoption of testing best practices, standards, and quality metrics across teams.

Nice to Have:

• Experience with Contact Center as a Service (CCaaS) platforms and omnichannel customer service solutions.
• Experience testing integrations between Dynamics 365 and customer engagement/contact center platforms.
• Strong knowledge of test automation frameworks and tools.
• Experience with cloud-based platforms and enterprise CRM transformation programs.
• Certifications in ISTQB, Microsoft Dynamics 365, Agile Testing, Scrum, SAFe, or related domains.
• Experience working in large-scale digital transformation, CRM modernization, and customer experience programs.

Skills:

• Microsoft Dynamics 365 CRM.
• Test Management.
• Test Strategy & Planning.
• QA.
• Test Automation.
• CCaaS Testing.
• CI/CD.
• Defect Management.
• Performance Testing.
• Agile.
• DevOps.
• JIRA.
• Azure DevOps.

Qualification And Education:

• Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities