GxP Desktop / Technical Support Specialist

Top Skills Required:
1. Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
2. Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
3. Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
4. IT Equipment integration with AD, Network, NAS.

Key Responsibilities
• Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
• Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
 Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support
• Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination
• Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage
• Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems
Required Qualifications
• Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience
• 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment
• Hands-on experience with Windows-based systems; basic Linux exposure preferred
• Must have GxP environment experience
• Knowledge of NetBackup & Rubrik
• Working knowledge of ITSM tools and endpoint management
• Experience supporting RF devices, scanners, printers, and shop floor PCs