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Desktop Support Engineer

TrustIT LLCBoston, MA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationBoston, MA, United States
Windows ServerITILNetwork Administration

Job description

Title: Desktop Support Engineer

Location: Boston, MA (South Station office)

Type: FTE

Job description:

  • Good Customer Service Skills
  • Demonstrate technical experience
  • Proficient in configuring, managing, and troubleshooting Windows 10 and Windows 11 operating systems
  • Skilled in System administrative tasks
  • Experience troubleshooting Application and Operating System related issues
  • Knowledge on Networking preferred
  • Troubleshoot Laptop, Desktop, Thin Clients, Printers, Hardware & Drivers issues
  • Coordinate with the Depot for Asset Management, shipment of hardware
  • Telephony Support (Avaya and Cisco IP Phones)
  • Familiarity with ITIL principles
  • Hands-on experience using ServiceNow
  • Must have excellent oral and written communication skills

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