ACORN Help Desk Officer

ACORN Help Desk Officer

• ACT Onsite
• Australian Citizens - NV1 Clearance Required

Are you passionate about digital learning and ready to support meaningful training initiatives across Australia and internationally? This is an exciting opportunity to join a forward-thinking government team delivering innovative eLearning solutions that make a real impact.

As a Help Desk Officer, you will play a key role in supporting a major digital learning platform, ensuring smooth access, resolving technical issues, and helping learners and administrators get the most out of their online training experience.

Key responsibilities:

• Providing technical support to users and system administrators;
• Troubleshooting issues across digital learning platforms and integration points;
• Ensuring accessibility, usability, and seamless operation of online learning systems;
• Supporting the delivery and maintenance of eLearning content and LMS functionality;
• Managing and actioning requests for system access;
• Diagnosing issues across internal systems, vendor systems, and integration points, and coordinating with the appropriate teams for resolution.

Skills & Experience:

• Experience delivering or managing online digital learning platforms;
• Experience providing technical support to users and/or system administrators;
• Understanding of web technologies and accessibility standards;
• Ability to diagnose and resolve LMS related issues;
• Experience with Acorn LMS - highly desirable;
• Knowledge of SCORM compliant content;
• Exposure to eLearning development or delivery.

Role Specifics:

Duration: August start -until end of June 2027

Location: ACT

Eligibility: Australian Citizenship with NV1 clearance

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences-because when different voices come together, amazing things happen

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

• Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.