Service Design and Transition Manager

Your new company
A leading global consultancy is seeking an SC Cleared Service Design & Transition Manager to support a major public sector programme. This is an excellent opportunity to join a high-profile delivery team, working on complex and business-critical services within a secure government environment.

Your new role
As a Service Design & Transition Manager, you will be involved in all aspects of Service Design & Transition throughout the project life cycle, helping to ensure that high-quality support models and service components are delivered successfully into live operation.

Your responsibilities will include:

• Developing support models and service diagrams for new services and solutions
• Ensuring support teams have the capabilities and processes required to support live services
• Identifying and managing service-related risks throughout project delivery
• Producing operational readiness and transition documentation
• Supporting governance activities and operational sign-off processes
• Facilitating testing and approval of support processes across multiple teams
• Acting as an escalation point for operational issues and risks
• Providing regular project and status reporting to senior stakeholders

This role is based in Telford, with 2 days per week onsite attendance required.

What you'll need to succeed
To be successful in this role, you will have:

• Experience within Service Design, Service Transition or Service Management environments
• Strong stakeholder management and communication skills
• Experience facilitating meetings and documenting outcomes
• The ability to assess risks and drive mitigation activities
• Strong organisational and reporting skills
• Experience working across project and operational support teams
• Confidence challenging, influencing and driving actions forward
• A proactive and self-sufficient approach to work

Desirable skills include:

• ITIL Foundation or similar service management knowledge
• Experience delivering services to customers or end users
• Awareness of operational readiness and risk management activities
• Good working knowledge of Microsoft Office applications including Excel and PowerPoint
• Project delivery experience

What you'll get in return
To be successful in this role, you will have:

• Current SC Clearance (essential)
• Experience within Service Design, Service Transition or Service Management environments
• Strong stakeholder management and communication skills
• Experience facilitating workshops and meetings
• The ability to assess and manage risk effectively
• Excellent organisational and reporting skills
• Experience working across both project and operational support functions
• Confidence challenging, influencing and driving actions forward
• A proactive, self-sufficient approach

Desirable skills include:

• ITIL Foundation or ITIL4 knowledge
• Experience supporting customer-facing services
• Operational readiness experience
• Project delivery experience
• Strong Microsoft Office skills including Excel and PowerPoint

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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