Technical Support Engineer 2

We are Datadog's in house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work life harmony that best fits them.

What You'll Do

Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform

• Reproduce technical issues and dive into Datadog's 400+ integrations
• Become demo certified and lead a three pillar demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are

• Experienced in multi channel technical support at a SaaS company (2+ years of related experience)
• Experience in any of these or similar technologies:
  • Kubernetes
  • Docker
  • Cloud (AWS, GCP, Azure)
  • Linux
  • System administration
• An engineer with previous technical troubleshooting and/or programming experience
• Self motivated, detail attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Best in breed onboarding
• Generous global benefits
• Intra departmental mentor and buddy program for in house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.