ServiceNow ITAM Specialist

ServiceNow ITAM Specialist

Salary: $100k-$120k + bonus

Location: Chicago, IL or Coppell, TX

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• 3 5 years of related experience
• Deep familiarity with the ServiceNow asset management workspace (software and hardware asset management), asset workspace, publishers, content library
• Ability to read and understand contracts and licensing terms

• Intermediate experience adhering to and providing Service Level Agreement (SLA) reports to internal or external customers.

Bonus Points

• ITIL Foundation certification (V4 or V5) (must obtain within 6 months of hire)
• SAM Pro / HAM Pro certification
• Automation experience

Responsibilities

• ServiceNow IT Asset Management (ITAM) role not a developer role; focused on day-to-day asset management within the ServiceNow asset management workspace
• Receiving and processing purchase orders for both software and hardware assets
• Managing software models, entitlements, and licenses in ServiceNow
• Hardware and software lifecycle management, including end-of-life and end-of-support tracking
• Software license reconciliation; retroactively documenting software versions currently running
• Software model versioning for both COTS (off-the-shelf) and internally developed (bespoke) tools
• Managing physical, virtual, and cloud assets; consumable and non-consumable asset tracking
• Supporting planned enhancements: improved lifecycle management, versioning, depreciation and valuation monitoring