Staff Data Scientist - Generative AI for Customer Ops

Cover Genius is hiring a Staff Data Scientist for Generative AI on the Customer Ops Team. You will own agentic AI system design, from prototype to production, influencing architecture and engineering practices.

You will build evaluation datasets, tools, and pipelines while collaborating with Engineering, Product, Operations, Compliance, and Analytics to ensure scalable, auditable, and safe AI systems. This role emphasizes hands-on delivery, setting architecture and evaluation strategies, and