IT Help Desk

IT Help Desk Analyst Location: Conyers, GA – Onsite
Interview: In-person
Duration: 10 Months Contract
Rate: $20/hr on W2
Local Candidates Only 

We are looking for an IT Help Desk Analyst with strong Call Center and Customer Service experience to support Online Services in a high-volume environment.

Key Responsibilities:

• Handle approximately 65–90 customer calls per day while maintaining quality and service standards.
• Assist customers with DDS Online Services account creation/access, identity verification, address changes, and digital license issuance.
• Troubleshoot customer issues and provide accurate, professional resolutions.
• Maintain detailed records of customer interactions and transactions.
• Work effectively with internal teams, stakeholders, and business partners.
• Support process improvement initiatives and departmental projects.
• Stay current with applicable policies, procedures, and technology updates.

Required Qualifications:

• High School Diploma/GED.
• Minimum 2 years of recent Call Center or Customer Service experience.
• Strong verbal and written communication skills.
• Proficiency with computer applications and standard business software.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• High-volume call center experience.
• Driver''s license transaction experience.
• Identity verification or credential issuance experience.
• Windows 11 and Microsoft Office experience.
• Strong troubleshooting and customer issue resolution skills.