Senior Service Desk Lead: ICT Support & Mentoring

Auto & General is seeking a Senior Service Desk Analyst to be the first line of escalation, delivering expert ICT support and mentoring the Service Desk team. You will drive improvements to service desk practices and ensure systems run at their best.

You'll provide multi-channel support across devices and liaise with vendors, while maintaining thorough incident logs and contributing to documentation. This role requires 3-5 years in a frontline ICT environment and strong customer service skills.