🚨 Hiring: L2 Deskside Support Engineer 🚨

Location: Chicago
Duration: 6+ Months

We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Key Responsibilities:

• Provide onsite desktop and deskside support for front-office and business users
• Deliver VIP/white-glove support to senior stakeholders, executives, and investment teams
• Troubleshoot Windows 10/11, Microsoft 365, Active Directory, VPN, networking, and Citrix/VDI environments
• Support desktops, laptops, multi-monitor setups, mobile devices, printers, and peripherals
• Manage incidents and service requests through ServiceNow, Jira, or similar ITSM tools while meeting SLA requirements
• Support onboarding/offboarding, device imaging, hardware deployments, asset management, and endpoint configuration
• Coordinate with infrastructure and application teams to resolve high-priority technical issues
• Maintain accurate ticket documentation and contribute to knowledge-base articles
• Support collaboration tools, remote access, and secure user connectivity

Required Skills:

• 4–8 years of Desktop Support / Deskside Support experience
• Strong Windows Desktop and Endpoint Support expertise
• Microsoft 365, Active Directory, VPN, Networking, and Citrix/VDI
• Experience with ServiceNow, Jira, or equivalent ITSM tools
• Experience supporting VIP/Executive users
• Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

• Financial Services, Asset Management, Investment Banking, Capital Markets, or Banking experience
• Experience supporting traders, portfolio managers, research analysts, or front-office users
• Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS, or market-data platforms

If interested, please share:
✔ Updated Resume
✔ Current Location
✔ Work Authorization
✔ Contact Number
✔ Availability for a Screening Call
✔ Expected Hourly Rate

📩 Send your resume to:

#Hiring #NewJerseyJobs #NJJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix