Service Desk Engineer

Service Desk Engineer (Contract) Location: Gloucester (Office-Based)<br />Contract: 3–9 Months<br />Rate: £160–£180 per day (Inside IR35)<br />Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Log, prioritise and resolve incidents and service requests Support Windows 10/11, Microsoft 365 and Active Directory environments Troubleshoot hardware, software and network connectivity issues Manage user accounts, password resets and access requests Escalate more complex issues to 2nd and 3rd line support teams Maintain accurate ticket updates and technical documentation Deliver excellent customer service while meeting agreed service levels

What We're Looking For:

Previous experience in a Service Desk or IT Support role Good knowledge of Windows 10/11 and Microsoft 365 Experience administering Active Directory user accounts Understanding of networking fundamentals including DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to work effectively in a fast-paced support environment

Why Join?

£160–£180 per day (Inside IR35) Initial 3–9 month contract with immediate start Opportunity to support a large and respected public sector organisation Varied workload within a modern Microsoft environment Collaborative and supportive IT team Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation