Application Support Engineer

Cloud Operations Support Engineer

Location:Cheltenham (full-time onsite, shift pattern)

Salary:Up to £50,000 base + package + shift allowance (30% shift premium)

NOTE: Candidates for this opportunity must be eligible for UK Security Clearance.

This is an opportunity to join a secure cloud infrastructure team supporting critical national workloads in a highly controlled, cutting-edge environment.

Youll be part of a 24/7 operations function, gaining exposure to advanced, air-gapped cloud platforms and building hands-on expertise in modern infrastructure, Kubernetes, and automation tooling.

What youll be doing

• Acting as first-line support for secure cloud users, troubleshooting and resolving technical issues in a live production environment
• Managing and progressing support tickets, ensuring clear diagnosis, resolution, or escalation
• Supporting high-priority incidents using established runbooks and operational procedures
• Developing deep technical knowledge of secure, air-gapped cloud platforms
• Contributing to continuous improvement initiatives to reduce operational toil and enhance system reliability
• Collaborating with engineering teams to identify bugs, failures, and optimisation opportunities

What were looking for

• 1+ year of commercial experiencein a cloud, infrastructure, or support role
• Strong foundation in Linux systems administration
• Exposure to production support / live service environments
• Hands-on experience or familiarity with:
• Terraform (Infrastructure as Code)
• Kubernetes
• Networking concepts and troubleshooting using Linux tools
• A proactive mindset with strong problem-solving capability
• Willingness to learn and develop within highly secure, non-standard cloud environments

Working pattern & environment

• Onsite working inCheltenham
• Participation in a24/7/365 shift rota(with additional shift premium)
• Opportunity to work within ahigh-security, mission-critical infrastructure environment

This role is ideal for someone early in their cloud career who wants exposure to complex, high-stakes environments and a fast track into advanced infrastructure operations.

If youre a technically curious problem-solver ready to build real depth in cloud operations, apply today.