Technical Services Engineer

The Technical Services Engineer (MECM) is responsible for the administration and day to day support of Microsoft Endpoint Configuration Manager within a Defence ICT environment. Working as part of the Platform Enablement team, the successful candidate will contribute to endpoint management operations, support service delivery, and develop their technical capability in a structured and secure setting. The role works collaboratively with senior engineers, leveraging guidance and mentorship to build technical knowledge and resolve complex issues.

Key Responsibilities

• Administer and support MECM/SCCM infrastructure in an enterprise Defence environment
• Assist in the build and support of Operating System Deployment (OSD) task sequences, including troubleshooting deployments across high latency and satellite connected sites
• Manage software packaging, deployment, and patch compliance through SUP/WSUS integration
• Monitor and remediate client health, maintaining endpoint compliance across a distributed environment
• Assist with boundary and boundary group management under direction from senior engineers
• Work collaboratively with senior engineers, leveraging guidance and mentorship to build technical capability and resolve complex issues
• Escalate complex technical issues to Level 3 engineers where required
• Contribute to documentation including runbooks, standard operating procedures, and change records
• Participate in change management processes in accordance with Defence ICT standards

Skills and Experience

• MECM/SCCM administration
• Windows Server (2016/2019/2022) and Active Directory
• PowerShell scripting for automation and reporting
• WSUS management and software update compliance
• PKI and certificate management in the context of MECM (HTTPS mode, CMG)
• Networking fundamentals (DHCP, DNS, boundary management)
• Experience working in a Defence or high security ICT environment
• Must hold or be eligible for an Australian Government security clearance (NV2 minimum)

Benefits

We offer tailored career paths across our global organisation, a supportive inclusive culture, and competitive reward and recognition programs.

Eligibility and Security Requirements

Candidates must be Australian citizens and hold or qualify for an Australian Federal Government security clearance of NV2 or higher. The role may involve access to controlled technology and compliance with applicable regulations.

Equal Opportunity

We welcome applications from all backgrounds and encourage diversity and inclusion. All qualified applicants will receive equal consideration.