Technical Support Engineer

Technical Support Engineer - Bedford Our client is looking to recruit a talented Technical Support Engineer to join their growing specialist engineering team in Bedford. Working within the environmental monitoring and instrumentation sector, you'll provide expert support on industry-leading noise, vibration and air quality monitoring systems, helping customers get the very best from cutting-edge technology. This is an excellent opportunity to join an established and innovative business that invests in its people, offering comprehensive training, long-term career development and the chance to work with highly specialised equipment used across a wide range of industries.

Why Join?

Join a respected and growing engineering business within a specialist industry.<br />Work with cutting-edge monitoring and measurement technology.<br />Receive tailored training and ongoing career development.<br />Genuine opportunities for long-term progression.<br />Be part of a supportive, collaborative and knowledgeable team.<br />Modern office environment with free on-site parking. About You A degree (or equivalent) in Electronics, Electrical, Audio, Acoustical Engineering or Instrumentation, or relevant technical experience.<br />Ideally 2+ years' experience in technical support, field service or a similar engineering role.<br />Experience with scientific, industrial or electronic instrumentation is preferred.<br />Strong fault-finding skills across hardware and software.<br />Excellent communication skills with a customer-focused approach.<br />Well organised, proactive and eager to develop your technical expertise. What You'll Be Doing Providing first and second-line technical support via phone, email and remote access.<br />Diagnosing, troubleshooting and commissioning specialist monitoring equipment and software.<br />Assisting customers with installation, calibration, firmware updates and ongoing technical support.<br />Preparing equipment for dispatch, servicing, repairs and hire.<br />Delivering customer training and producing technical documentation.<br />Supporting demonstrations, site visits and maintaining accurate service records. Benefits Salary up to £30,000, depending on experience.<br />25 days annual leave plus bank holidays, with the option to buy or sell additional leave.<br />Additional holiday entitlement for long service.<br />Tailored training and excellent career development.<br />Monday-Friday, 8:30am-4:30pm.<br />Full-time, permanent office-based role in Bedford.For more information, contact Olivia Key at Penguin Recruitment