Salesforce/CRM Tester

Job#: 3047941

Job Description:

Job Description

As a Salesforce/CRM Tester, you'll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases. Responsibilities for this position include but are not limited to:

Work in an agile environment and understand agile methodologies.

Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for the client.

Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.

Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.

Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.

Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.

Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.

Identify automation framework and make recommendations for improvements.

Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.

Collaborate with developers to ensure testing results meet performance and scalability requirements.

Develops and writes automated test scripts and plans to ensure that software functions as expected.

Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.

Knowledge of quality assurance methodologies and automation testing tools.

Ensures the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.

Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.

The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.

Ability to effectively transfer knowledge and flex according to the situation.

Excellent written and verbal communication skills.

Facilitation and problem-solving skills.

Salesforce Testing

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and client requirements.
• Maintain and enhance existing test scripts.

Azure DevOps experience with Prepare Test Suites.

Qualifications

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in Government / Public Health Processes and guidelines (Preferred).
• Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
• Knowledge of testing/QA best practices
• Ability to create and utilize test scripts.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.