Senior Enterprise Mobility Engineer

Location: Onsite Washington DC Metro Campus

Period of Performance: 6 months, high likelihood of 12-month extension

Endpoint Management & Support

Provide tier 2/3 escalation support for complex MDM/MAM incidents and service requests
Troubleshoot and resolve critical mobile device issues including enrollment failures, policy conflicts, VPN connectivity, and certificate authentication problems
Maintain 95%+ SLA compliance for tier 2/3 tickets (typical volume: 15-25 incidents/week)
Deploy and maintain configuration profiles, compliance policies, and conditional access rules across iOS, iPadOS, macOS, and Windows platforms
Support Microsoft 365 mobile app ecosystem (Outlook, Teams, OneDrive, SharePoint)
Perform root cause analysis for recurring endpoint issues and implement permanent fixes

Platform Engineering & Automation

Develop PowerShell and Python scripts to automate endpoint provisioning, compliance reporting, and remediation workflows
Design and implement security policies aligned with Federal Reserve information security standards
Configure and maintain Jamf Pro infrastructure for macOS fleet management
Collaborate with application developers on Microsoft Intune App SDK integration for custom line-of-business apps
Test and validate iOS/iPadOS/macOS updates before enterprise deployment
Optimize MDM platform performance and reduce administrative overhead

Documentation & Collaboration

Create and maintain technical documentation including runbooks, standard operating procedures (SOPs), and knowledge base articles in ServiceNow
Partner with the Information Security team on mobile security policy implementation and audit compliance
Participate in Change Advisory Board (CAB) reviews for endpoint platform changes
Conduct knowledge transfer sessions with tier 1/2 support staff
Document lessons learned and contribute to continual service improvement initiatives
Participate in mobile technology projects including platform migrations and new device rollouts

Required Qualifications

Experience:

Overall IT Experience: 7+ years in enterprise IT environment
MDM/MAM Solutions: 3+ years administering Microsoft Intune, Jamf Pro, or similar (Intune experience strongly preferred)
iOS/iPadOS Support: 3+ years deploying and supporting iOS/iPadOS in enterprise environments (1,000+ device scale)
ITSM Platforms: 3+ years using ServiceNow, JIRA Service Management, or similar ticketing systems
Microsoft 365: Experience supporting Microsoft 365 suite (Exchange Online, Teams, OneDrive, SharePoint)

Core Technical Skills:

Mobile Device Management:

Deep expertise in Microsoft Intune (device enrollment, configuration profiles, app deployment, compliance policies)
Experience with Apple Business Manager
Understanding of Mobile Application Management (MAM) vs Mobile Device Management (MDM) strategies
Certificate-based authentication and Public Key Infrastructure (PKI) concepts

Scripting & Automation:

Proficiency in PowerShell (preferred) or Python for automation and reporting
Ability to write, debug, and maintain scripts for endpoint management tasks
Experience with Git/GitLab for version control

Troubleshooting & Diagnostics:

Strong network troubleshooting skills (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Experience diagnosing VPN connectivity issues (Cisco AnyConnect, Global Protect, or similar)
Ability to capture and analyze logs (Intune, Jamf, Apple Configurator, Fiddler/Charles Proxy)

ITSM & ITIL:

Experience managing incidents, problems, and changes in ServiceNow
Understanding of ITIL service management framework (Incident, Problem, Change Management)
Ability to document technical issues clearly and concisely

Microsoft Productivity Suite:

Proficiency with Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams
Experience creating technical diagrams and process flows

Important Technical Skills

Mobile App Management:

Understanding of mobile app wrapping and SDK integration processes
Experience working with developers to implement Intune App Protection Policies

Conditional Access & Zero Trust:

Experience implementing conditional access policies based on device compliance, location, and risk
Understanding of Zero Trust security principles

Windows Endpoint Management:

Experience with Windows Autopilot and Intune device management for Windows 10/11

Jamf Pro Administration:

Experience managing macOS devices via Jamf Pro
Knowledge of Jamf Self Service, patch management, and smart groups

Linux system administration (basic terminal navigation and troubleshooting)
Experience with DevSecOps tools (Splunk, Datadog, GitLab CI/CD)
Mobile application development experience (Swift)
Power BI for endpoint reporting and analytics
Familiarity with Microsoft Defender for Endpoint
Experience with identity providers (Azure AD, Okta, Ping)

Bachelor''s degree in Information Systems, Computer Science or related field
Certifications: Any

Microsoft Certified: Endpoint Administrator Associate (MD-102)
Jamf Certified Associate or Jamf Certified Tech
CompTIA A+, Network+, or Security+
ITIL Foundation v4
Apple Certified Support Professional (ACSP)

Previous Federal/Financial Services Experience: Understanding of regulated environments and compliance requirements

Sr. Enterprise Mobility Engineer in

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