Field Service Engineer

Field Service Engineer

Location: UK Field Based (Ideal locations: Midlands, Worcestershire or M4 Corridor)
Salary: £35,000 - £42,000 per annum + Company Vehicle or £5,000 Car Allowance

An exciting opportunity has arisen for a Field Service Engineer to join a growing technical business specialising in advanced electronics manufacturing equipment. This field-based role offers the opportunity to work with cutting-edge production and inspection systems, including x-ray technology, supporting customers across the UK with installations, servicing, maintenance and technical support.

Working as part of an experienced engineering team, you will play a key role in ensuring customers maximise the performance and reliability of their equipment while delivering an exceptional level of service.

Duties of a Customer Support Engineer:

• Install and commission specialist production and x-ray inspection equipment at customer sites
• Carry out planned preventative maintenance and reactive breakdown repairs
• Diagnose and resolve electrical, mechanical and software faults
• Provide operator training and technical guidance to customers
• Support customer production through process and application advice
• Carry out equipment demonstrations and customer trials where required
• Complete service reports and maintain accurate CRM records
• Build strong relationships with customers through professional on-site support
• Travel throughout the UK with occasional overnight stays and visits to Ireland

What we would like from you:

• Previous experience as a Field Service Engineer, Service Engineer or Customer Support Engineer
• Experience working on electronics manufacturing equipment, SMT equipment, automation or precision machinery is highly desirable
• Experience working on x-ray systems, including medical x-ray equipment, will also be considered as the role involves supporting industrial x-ray inspection equipment
• Strong fault-finding ability across electrical, mechanical and software systems
• Excellent customer service and communication skills
• Comfortable working independently and managing your own schedule
• Professional, motivated approach with strong problem-solving skills
• Experience using CRM systems and completing service documentation
• Full UK Driving Licence
• Willingness to travel nationwide with occasional overnight stays

Why join this opportunity?

• Join a rapidly growing international engineering business with strong financial backing
• Excellent long-term career progression opportunities within a stable organisation
• Low staff turnover with a knowledgeable and supportive engineering team
• Opportunity to work on advanced manufacturing technology across the electronics, medical device and pharmaceutical sectors
• Hands-on involvement with customer projects, installations and technical applications

Package:

• Salary: £35,000 - £42,000
• Company vehicle or £5,000 car allowance
• Performance-related bonus
• 22 days holiday plus bank holidays (currently under review)
• Workplace pension
• Ongoing technical training and development

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This vacancy is advertised by Bolt Technical, who are acting as an employment agency/business. Your application will be considered in competition with others, and we aim to contact successful applicants within 5 working days.