Senior Quality Assurance Analyst

We're looking for a Senior QA Analyst who takes pride in quality, thrives on finding edge cases, and enjoys making sure our contact centre platform works exactly as intended - while helping others understand what's changing. This is a hands-on role with added leadership: you'll own testing for major features, influence scope and acceptance criteria, and champion quality across the team.

• Lead QA efforts for major features, from planning through to release
• Create and execute clear test cases, test plans, and exploratory testing
• Surface risks early and influence requirements, sequencing, and acceptance criteria
• Log detailed, reproducible bugs and drive them through to resolution
• Coordinate and support UAT, ensuring release readiness is well communicated
• Collaborate with developers, product, and design throughout the lifecycle
• Contribute to both customer-facing and internal documentation
• Champion improvements in QA processes, tooling, and practices across the team

• At least 4 years of QA or software testing experience, ideally in agile teams
• Strong knowledge of manual testing, exploratory testing, and QA best practices
• Experience with issue tracking and documentation tools (e.g. Jira, Confluence)
• Technical understanding of web applications, APIs, HTTP requests/responses, and status codes
• Excellent written communication and attention to detail
• Organised, methodical, and comfortable juggling competing priorities
• Strong collaboration skills - able to influence and work cross-functionally

• Experience testing complex SaaS/web apps, distributed systems, or cloud platforms
• Familiarity with contact centre tech (Amazon Connect, CX platforms, telcos)
• Hands-on use of tools like Postman, Fiddler, or similar
• Contributions to internal help guides or support content
• Certifications such as ISTQB, CSTE, or AWS

We're a fast-growing, VC-backed Aussie tech company building tools that make customer experience better. We value accuracy, documentation, and collaboration - and we're passionate about making complex systems simple to use. At CloudWave, quality isn't just a step before release; it's a culture