Performance Analyst

Joining Australia Post's International Services team as a Performance Analyst lets you turn complex data into business insights. Using your strong GCP, SQL and Tableau/Looker skills, you'll develop and maintain reporting solutions that provide visibility across international operations, customer performance, pricing, forecasting and network metrics.

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you're still the people behind every parcel. Whatever your team or role, you're helping grow our people, grow our business and make a lasting impact on the Australian community. You'll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

Working with stakeholders across Finance, Pricing, IT, Sales and Account Management, you'll translate data into actionable insights, drive continuous improvement initiatives, and help deliver world class international services.

Responsibilities

• Deliver and maintain reporting and analytics for Australia Post's International Services business.
• Manage and optimise data sources, pipelines and reporting solutions within GCP.
• Develop and enhance dashboards, reports and data models using SQL and Tableau/Looker.
• Partner with Sales, Account Managers, Pricing, Finance and Operations to provide actionable insights.
• Translate business challenges into data driven solutions and performance improvement opportunities.
• Drive automation, process improvements and innovation across reporting and analytics.
• Monitor data quality, industry benchmarks and compliance with international postal standards.
• Support the evolution of reporting from descriptive metrics to predictive and AI enabled insights.

Qualifications

We're looking for a strong Performance Analyst with hands on experience in GCP, SQL and data modelling who can build, maintain and optimise reporting solutions for our International Services business.

You'll also

• Advanced SQL/BigQuery/GCP and proficiency with query & reporting analysis tools.
• Extensive experience developing, maintaining and managing Tableau/Looker dashboards & analytics, and knowledge of Tableau/Looker administration/architecture.
• Exposure to or willingness to learn AI/ML tools (e.g., Python, BigQuery ML, AutoML, Copilot tools) and OLAP Intelligence or SSRS SQL Server Tool.
• Well developed interpersonal, relationship management, communication, scheduling and report writing skills.
• Ability to analyse and interpret data including compilation, forecasting and reporting.
• Demonstrated experience translating data into business insights and influencing decisions.
• Experience communicating reports and requirements to various levels of staff and management, and internal and external stakeholders.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you.
• Flexible and hybrid working arrangements, including the opportunity to work from home two days per week.
• Opportunities for growth and development through formal programs or mentorship.
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources.

All walks, one route

We welcome people of all ages, genders and backgrounds - including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter and are committed to making our hiring process and workplace inclusive and barrier free. If you have questions about accessibility, reach out to our Diversity & Inclusion team at or on .