UKG Workforce Central Support Lead Remote Location

Job Description:

>> Provide production support primarily being governed by INCs and SCTasks in ServiceNow

>> Perform batch monitoring and take corrective actions in case of any issues

>> Perform periodic maintenance activities

>> Adhere to the production support SLAs agreed between TCS and customer

>> Keep the documentation updated w.r.t. Issues resolved and any new SOPs

Requirements:

>> Experience on Oracle Time clocks

>> Experience on Integration of punch time into Oracle Time & Labor

>> Experience on Kronos WFC is a plus

>> Experience on Production Support, SLAs, daily monitoring of application and timely resolution in case of failures

>> Experience on ServiceNow