AI Software Development & Technology Support Specialist Baltimore, MD, On-site

Description of Work:

• Sr. AI Technology IT Support Specialist to support its enterprise AI initiatives for a large-scale Federal Agency. This role

ensures successful deployment, operation, maintenance, and governance of AI technology platforms. The specialist

will provide end to end support including software licensing, infrastructure administration, user assistance,

documentation, and adherence to governance frameworks.

• Experience administering AI supporting infrastructure (servers, networks, storage, cloud environments).

• Hands-on experience with AI software development and AI coding assistants. Familiarity with AI/ML platforms, software

licensing frameworks, and configuration management.

• Experience with technical documentation and governance frameworks.

• Ability to obtain and maintain US Public Trust Clearance

Basic Qualifications: Minimum knowledge, skills, abilities needed.

• Bachelor’s Degree + 7 years'' experience

• In addition, the specialist will support SSA software developers by enabling AI assisted development workflows across

multiple programming languages and tools.

• Responsibilities include infrastructure administration, user assistance, documentation, developer guidance, and

adherence to governance frameworks.

AI Software Licensing Management and AI Infrastructure Support

• Procure, track, and manage licenses for all AI related tools and software. Ensure license compliance with vendor

agreements. Perform renewals and updates. Provide periodic status and usage reports.

• Configure and maintain servers, storage, and network components for AI workloads.

• Monitor system performance, availability, and security posture.

• Implement backup and disaster recovery strategies. Conduct routine patching, maintenance, and upgrades. Recommend

infrastructure scaling as AI usage grows.

 AI Software Development & Developer Enablement Support

• Provide hands-on support for AI assisted software development across SSA’s diverse programming environments.

• Assist SSA developers in using AI coding assistants and AI development tools to improve productivity and code quality.

• Guide developers on integrating AI capabilities into applications and optimizing workflows using AI tools. Stay current

With emerging AI development frameworks, tools, and best practices.

• Experience in one or more AI Coding Tools Used in Modern Software Development including, but not limited to: Amazon

Q Developer, GitHub Copilot, Claude Code, Gemini Code Assist

End User Support and documentation for AI Tools

• Deliver user training and prepare instructional guides on AI tools and coding assistants. Develop and maintain technical

documentation, architecture diagrams, and configuration guides.

• Produce and update user manuals, FAQs, and training materials, including documentation for AI coding tools. Maintain

SOPs for AI system operations, security, data management, and user support.

Governance and Compliance

• Support creation of governance frameworks aligned with federal regulations and SSA policies. Define and operationalize

roles and responsibilities within the AI ecosystem. Train staff on SOPs and governance processes.

• Produce reports on AI usage, activity statistics, and code metrics. Deliver quarterly reporting on measurable value

gained through AI adoption. Submit weekly status reports and participate in recurring SSA meetings.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.

• Prior experience supporting government agencies and knowledge of FedRamp compliance

• Prior experience implementing AI COTS products at government agencies.

• Experience in regulated environments requiring strong documentation discipline.

• Familiarity with AI/ML operational models, pipelines, and lifecycle management.

• ITIL, Security+, Cloud+, or similar certifications.