AV Support Engineer - L1 / L2

Job Title : AV Support Engineer - L1 / L2

Location : Boston, MA

Client: TCS / CL-LS HC, ERU

Rate: $25/hr on W2
$27/hr on C2C

Positions: 3


JD :

AV Support Engineers - L1 / L2

Role Summary:

Provides operational support for AV rooms, devices, and end users ensuring SLA adherence.

Roles & Responsibilities:

Handle incident/request management (L1/L2)

Provide conference room and device troubleshooting

Support onsite break/fix and remote diagnostics

Coordinate with L3 and vendors for escalation

Deliver user-facing support (white-glove where required)

Key Skills:

AV device troubleshooting (MTR, Zoom Rooms)

Service desk and ITSM tools

Customer-facing communication

Basic network/audio/video troubleshooting

Digital signage support (Appspace content updates, BrightSign troubleshooting)

Basic support for room booking platforms (Eptura Engage)

Certifications (Preferred):

ITIL Foundation

AVIXA CTS (preferred)

Education:

Diploma / Bachelor s in IT / AV Technology