IT Specialist II (Mid-Level) – Network Monitoring & Operations with Security Clearance

Essential Duties and Responsibilities Network Monitoring & Operations

• Monitor enterprise network infrastructure utilizing SolarWinds and related enterprise monitoring tools.
• Identify, isolate, and troubleshoot network outages, performance degradation, latency issues, packet loss, and connectivity problems.
• Maintain situational awareness of network health, system availability, and operational status across supported environments.
• Support continuous monitoring efforts to ensure optimal network performance and availability. SolarWinds Administration & Analysis
• Utilize SolarWinds Network Performance Monitor (NPM) and associated modules to monitor and analyze network activity.
• Review and interpret SolarWinds alerts, events, logs, performance data, and historical metrics.
• Investigate root causes of network incidents using monitoring and diagnostic tools.
• Generate recommendations for issue resolution, escalation, and performance improvements.
• Monitor network devices and infrastructure components including routers, switches, servers, interfaces, circuits, and other connected systems. Troubleshooting & Incident Response
• Diagnose and resolve network performance issues affecting enterprise services.
• Troubleshoot:
• Device and interface availability issues
• Bandwidth utilization concerns
• CPU and memory utilization issues
• Interface and transmission errors
• Network performance anomalies
• Routing and switching problems
• Respond to monitoring alerts and operational incidents in accordance with established procedures.
• Document troubleshooting activities, resolutions, and escalation actions. Network Infrastructure Support
• Support enterprise networking technologies and services, including:
• TCP/IP
• DNS
• DHCP
• VLANs
• Routing and Switching
• SNMP
• Network performance monitoring tools
• Assist with maintaining network reliability, performance, and operational readiness.
• Support implementation and validation of network changes and upgrades. Operational Excellence
• Collaborate with engineering, cybersecurity, and operations teams to resolve service-impacting issues.
• Maintain accurate operational documentation and incident records.
• Participate in problem management and continuous service improvement initiatives.
• Contribute to meeting organizational service level agreements (SLAs) and operational objectives. Minimum Qualifications Education
• High School Diploma or equivalent required. Experience
• Minimum of three (3) years of experience supporting enterprise IT operations, network monitoring, network administration, or Network Operations Center (NOC) environments.
• Demonstrated hands-on experience using SolarWinds for enterprise monitoring and troubleshooting.
• Experience identifying and resolving network availability and performance issues in complex enterprise environments. Certifications
• CompTIA Security+ certification required. Security Clearance
• Active Secret Clearance required.

Preferred Qualifications

• Experience supporting Department of Defense (DoD) or Marine Corps enterprise networks.
• Prior experience in a Network Operations Center (NOC) environment.
• Experience with SolarWinds Network Performance Monitor (NPM) and additional SolarWinds monitoring modules.
• Familiarity with enterprise incident management and change management processes.
• Experience monitoring large-scale, geographically dispersed network infrastructures. Knowledge, Skills, and Abilities
• Advanced knowledge of SolarWinds monitoring and troubleshooting capabilities.
• Strong understanding of enterprise networking concepts and protocols.
• Working knowledge of:
• TCP/IP
• DNS
• DHCP
• VLANs
• Routing and Switching
• SNMP
• Ability to analyze alerts, logs, performance metrics, and operational data.
• Strong troubleshooting and root-cause analysis skills.
• Ability to prioritize and manage multiple incidents simultaneously.
• Strong verbal and written communication skills.
• Ability to work effectively within a fast-paced operational environment.
• Strong analytical and problem-solving capabilities. Work Environment
• Onsite position located in Quantico, Virginia.
• Required to work onsite 40 hours per week.
• Office and secure government facility environment.
• Minimal travel required.
• May require participation in shift coverage, after-hours support, or operational surge requirements. Success Factors Successful candidates will demonstrate:
• Proven hands-on expertise with SolarWinds monitoring and troubleshooting tools.
• Strong network diagnostics and root-cause analysis capabilities.
• Ability to rapidly identify and resolve network performance issues.
• Effective incident management and escalation decision-making skills.
• Strong understanding of enterprise network operations and monitoring best practices.
• Commitment to mission success and operational excellence in a secure government environment.