Job Description

3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
Responsible for managing all IT requirements at the client’s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.
Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
Good customer handling skill and prior experience in Concierge (VIP Users) support
Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have right attitude and customer centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
100% onsite - Working from our client office

W2 Role : EUC Onsite Support Engineers

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