RemoteFull timeOperations & Project Management

(Internal Only) Team Lead, Ford

WarrCloudUnited States🇺🇸United States

Why this role stands out

Step into a pivotal leadership role at WarrCloud where you can sharpen your management expertise and influence the success of a high-performing team in a flexible, fully remote environment. This position is perfect for a proactive communicator who thrives on coaching others and driving excellence within the automotive operations space. Seize this opportunity to advance your career and make a lasting impact by applying today.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeRemote

LocationUnited States

Job description

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Position Purpose:

As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

Serve as an OEM subject matter expert
Lead a team of Warranty Administrators
Maintain OEM training and/or certification if applicable
Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
Facilitate team meetings
Participate in Sales calls and Kickoff meetings
Demonstrate a service culture that prioritizes customer satisfaction
Model, train, and coach expectations to deliver the service standard
Participate in interviewing and selecting talent
Reviewing, developing, and evaluating talent
Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
Serve as second-tier support for client escalations from Warranty Administrators
Scheduling Warranty Administrators and ensuring there is coverage/back-up
Keep the team motivated
Review each admin’s accounts on a weekly basis
Verifying EOM billing
Proactively coach employees as needed

What You Need for This Position

Prior experience as a Warranty Administrator
A passion for people
Strong communication skills and professional writing skills
A desire to find solutions
Strong sense of self awareness and people management skills
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software

Nice to Have

Previous management or leadership experience

Additional Information

Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.