ServiceNow Platform Administrator- Omaha, NE (Onsite – 5 Days a week)

Role: ServiceNow Platform Administrator

Location: Omaha, NE (Onsite – 5 Days a week)

Job Description:
The ServiceNow Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in ServiceNow change management, CI/CD practices, and enterprise integrations.

Responsibilities:

• Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs.
• Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
• Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
• Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions.
• Manage and support ServiceNow change management processes, including development, testing, approval, and release activities.
• Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments.
• Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
• Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
• Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization.
• Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

Qualifications:

• Experience administering the ServiceNow platform in an enterprise environment.
• Hands-on experience with ServiceNow integrations.
• Experience with ServiceNow Change Management processes.
• Familiarity with CI/CD practices and release management within a ServiceNow environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work collaboratively with technical teams, business stakeholders, and platform users.
• Strong communication skills with the ability to explain technical concepts clearly and effectively.
• Detail-oriented approach with a focus on quality, documentation, and operational excellence.
• Preferred experience with one or more of the following ServiceNow areas:
• ITSM
• FSM
• App Engine
• Health & Safety