Helpdesk Support Technician

Position Summary

We are seeking a customer-focused Help Desk Analyst to provide first-level technical support to end users across the organization. This role will be responsible for troubleshooting hardware, software, account access, and Office 365 issues while delivering exceptional customer service. The ideal candidate will have strong communication skills, experience supporting Windows environments, and a solid understanding of Active Directory, Azure, and ticketing systems.

Key Responsibilities

• Serve as the primary point of contact for end-user technical support requests via phone, email, and ticketing system.
• Troubleshoot and resolve common hardware, software, operating system, and application issues.
• Support Windows 10 environments, including workstation troubleshooting and user assistance.
• Create, enable, disable, and maintain user accounts in Active Directory.
• Manage user account administration within Microsoft Exchange and Microsoft 365, including mailbox creation and access support.
• Provide support for on-premises Active Directory environments integrated with Azure and Exchange Online (O365).
• Perform password resets, account unlocks, and other user access-related tasks.
• Troubleshoot business applications and ensure software and equipment are functioning properly.
• Escalate complex issues to appropriate support teams when necessary.
• Document incidents, requests, and resolutions within the organization's ticketing system.
• Track, update, and manage support tickets to ensure timely resolution and communication with end users.
• Deliver a high level of customer service while maintaining professionalism and clear communication.

Required Qualifications

• 1-3+ years of Help Desk, Service Desk, or Technical Support experience.
• 1-3+ years of experience supporting Windows 10 environments.
• Experience performing common help desk functions including password resets, user account support, troubleshooting, and issue resolution.
• Experience working with Active Directory user administration.
• Familiarity with Microsoft Azure and Microsoft 365/Exchange Online environments.
• Experience using a ticketing system such as Freshworks, FootPrints, ServiceNow, Jira, or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to interact effectively with end users at all levels.

Preferred Qualifications

• Experience supporting hybrid environments consisting of on-premises Active Directory and Azure.
• Familiarity with Exchange Online and Outlook administration.
• Experience supporting business applications and endpoint devices.
• Exposure to Freshworks or FootPrints ticketing systems is a plus, but not required.

Soft Skills

• Strong interpersonal and customer-facing communication skills.
• Positive attitude and professional demeanor.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work independently while collaborating effectively with technical teams.

Job Type & Location
This is a Contract position based out of Paulsboro, NJ.
Pay and Benefits
The pay range for this position is $19.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Paulsboro,NJ.
Application Deadline
This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.