Cluster Manager

Company Description iTech - Apple Premium Reseller is Eastern India's largest Apple Authorized Reseller, showcasing the full range of Apple products in a welcoming, customer-focused environment. The company operates from its head office in Kolkata with 34 store locations across Eastern India, providing convenient access to Apple solutions. iTech team members are trained to understand individual customer needs and offer tailored guidance, affordability options, and hands-on product demonstrations. Customers benefit from extensive product knowledge, software advice, after-sales support, and customized training in areas such as music, photography, video, and publishing. The organization emphasizes professional expertise, service quality, and a strong commitment to the Apple brand experience.
Role Description The Cluster Manager is responsible for overseeing multiple iTech store locations in the Angul region, ensuring consistent performance, customer experience, and operational excellence. This full-time, on-site role involves leading and mentoring store teams, monitoring sales targets, and implementing Apple and iTech standards across the cluster. The Cluster Manager will plan and execute local sales and promotional initiatives, review store performance metrics, manage inventory and visual merchandising, and ensure adherence to company policies and procedures. The role also includes developing team capabilities through regular coaching, coordinating training on Apple products and services, and resolving escalated customer issues. The Cluster Manager collaborates closely with senior management to report on cluster performance, identify growth opportunities, and drive continuous improvement in store operations.
Qualifications

• Strong retail operations and multi-store management skills, including experience in supervising teams, managing schedules, and ensuring adherence to standard operating procedures.
• Proven sales and business development capabilities, with experience in achieving revenue targets, driving store performance, and analyzing sales data and KPIs.
• Customer service and relationship management skills, with the ability to handle escalations, maintain high service standards, and enhance overall customer experience.
• Leadership and people management skills, including team coaching, performance management, conflict resolution, and fostering a collaborative work environment.
• Good understanding of consumer electronics or technology retail; familiarity with Apple products, ecosystem, and services is highly preferred.
• Strong communication and interpersonal skills, with proficiency in English and local languages, and the ability to coordinate effectively with internal and external stakeholders.
• Ability to work on-site in Angul, travel between stores within the cluster, and adapt to a fast-paced retail environment.
• Bachelor's degree in Business, Management, Commerce, or a related field; relevant retail management experience may be considered in lieu of formal education.
• Comfort with basic MS Office tools and digital reporting systems; experience with POS and inventory management software is an advantage.