Customer Experience Solution Architect

Customer Experience Solution Architect:

• 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect.
• Extensive experience documenting current-state and target-state architectures.
• Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
• Deep understanding of enterprise application integration patterns.
• Proven experience assessing and rationalizing complex technology landscapes.
• Experience creating:
  • Solution Architecture Documents
  • Application Inventories
  • Integration Diagrams
  • Runbooks
  • Deployment Guides
  • Governance Models
  • Support Transition Documentation
• Strong knowledge of:
  • CRM platforms
  • Web platforms and CMS solutions
  • Customer portals
  • ERP integrations
  • Customer data management
• Ability to conduct discovery workshops and extract information from technical and business stakeholders.
• Strong understanding of application support models and operational governance.
• Experience working with architecture repositories and architecture management tools.
• Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams.

Good to Have

• Experience presenting recommendations and findings to CIO-level stakeholders.
• Experience in homebuilding, construction, real estate, or customer-centric industries.
• Experience supporting ERP systems such as JDE.
• Experience with customer experience transformation initiatives.
• Knowledge of AI-assisted customer engagement solutions.
• Experience establishing architecture governance functions.
• Experience leading support transition and knowledge transfer engagements.