Service Designer

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role.

The role

You'll identify and help solve our clients' service problems. You'll investigate, define and design the end-to-end, front stage and back stage service journey. You'll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.

Essential experience

To succeed in this role you need experience of working as a Service Designer across a range of complex projects.

In your CV and the interview, please show how you have:

Analysed and synthesised complex information into actionable insights, needs and recommendations
Conveyed complex information using storytelling techniques
Designed artefacts to evidence existing and new service systems and experiences
Designed prototypes to test new service concepts
Designed and facilitated workshops and co-design sessions
Helped clients see the value of the design process
Clearly and diplomatically articulated tensions between technical, business and user needs.
Designing to UK government service standards
The GDS assessment process
Working in agile delivery teams

In addition to service design skills, there are essential core skills you'll need to work effectively as a consultant.

In the interview, please show how you have:

built trust and developed strong working relationships with stakeholders
respectfully and effectively challenged decisions or solutions you don't agree with
planned your own tasks, in order to achieve the objectives of your project.

In the interview we'll ask you to present a piece of work which demonstrates this experience.

We'll also ask you questions based around these topics.