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L3 VOICE OPERATIONS ENGINEER - GLASGOW - 9 MONTH CONTRACT (OUTSIDE IR35)

Ben TurnerGlasgow, Lanarkshire🇬🇧United KingdomPosted 22 Jul 2026

Why This Role Stands Out

This hybrid role offers a significant opportunity to leverage your L3 voice operations expertise within a global financial services firm, supporting critical infrastructure and contributing to project work. You'll thrive here if you possess strong Cisco CUCM and Avaya experience, coupled with a solid understanding of voice protocols and ITIL processes. Apply now to gain valuable experience and make a real impact.

Quick Overview

Work Type
Hybrid
Schedule
Temporary/Casual
Level
Mid Senior

Job Description

L3 VOICE OPERATIONS ENGINEER - GLASGOW - 9 MONTH CONTRACT (OUTSIDE IR35)

Overview

The successful consultant shall provide the client with the services in connection with Voice operations projects and day 2 support. Supporting end users and Back End infrastructure from endpoints through to carrier integration.

Description of Services and Deliverables:

L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and Back Office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades.

Requirements:

  • Familiarity with ITIL framework, including Incident, problem, and change management.
  • Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.
  • Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing
  • Avaya System Manager and Session Manager
  • 5 years of experience in working with enterprise base voice and data
  • Cisco CCNP Collaboration level knowledge (certification is not a must)
  • Communicate with business units during projects and incidents.
  • Operational acceptance of new deployments and creating technical documentation for as built environment.
  • Tracking work activity in Service Now ticketing system.

Skills Desired:

  • Cisco UCCX
  • IPC, Private Wires
  • IPC Unigy Trading System, NICE Voice Recording

This is an excellent opportunity to work with a global financial services firm. For more information and a full job description, please contact Ben Turner at BRT Consulting.

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