Senior Customer Solutions Lead (Hybrid)

Miele Australia Pty in Scoresby, Australia, is seeking a Senior Customer Solutions Specialist to own complex customer enquiries and escalations, guiding colleagues, retail partners and offshore partners. You will resolve issues with empathy, build cross-functional relationships and drive service improvements in a premium, customer-centric environment.

You will coach teammates, oversee case management, and apply data-driven processes to enhance outcomes in a hybrid work setting.