Business Control and Operations Specialist - Banking - Brussels

Our client is an innovative financial services institution operating in the Belgian market. To support their continued growth, they are currently looking for a Business Support & Operations Specialist to join their team in Brussels.

Our client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.
To support their continued growth, they are currently looking for a Business Support & Operations Specialist to join their team in Brussels.

• Own and oversee critical operational processes and control frameworks
• Act as the escalation point for complex operational cases and policy-related decisions
• Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements
• Manage sensitive customer and account-related operations
• Prepare and analyse KPI, SLA and regulatory reporting
• Drive process improvement initiatives and operational excellence
• Participate in audits, investigations and risk mitigation activities
• Support the implementation of new products, systems and operational changes
• Develop procedures and provide training to operational teams

• Bachelor's or Master's degree or equivalent through experience
• Minimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment
• Solid understanding of retail banking operations and customer lifecycle processes
• Experience in AML/KYC, compliance, operational risk management, or process governance
• Strong analytical mindset with excellent attention to detail
• Experience with reporting, performance monitoring, and data analysis
• Knowledge of CRM systems, workflow tools, and financial services operations
• Strong stakeholder management and communication skills
• Hands-on, proactive, and solution-oriented approach
• Ability to manage complex cases while balancing regulatory requirements and customer experience
• Fluency in Dutch or French with professional proficiency in Dutch or French and English

• Permanent position within a growing and innovative financial institution
• Competitive salary package complemented by a broad range of fringe benefits
• High-impact role with significant autonomy and responsibility
• Opportunity to contribute directly to operational excellence and strategic initiatives
• Exposure to a wide range of stakeholders across the business
• Dynamic and collaborative working environment
• Professional development opportunities and long-term career prospects
• A culture that values ownership, continuous improvement, and customer focus

BUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENT

Contact
Nathan Mingiedi
Audit, Data analysis, Attention to detail, Governance, Customer Experience, Service Operation, Practicality, Communication, KYC, Work Streams, Control Framework, Solution Oriented, GDPR Regulation, Investigations, CRM systems, Risk Mitigation, New Product, Escalation Point, Compliance, Customer Lifecycle, Proactivity, Financial services, Retail Banking, Insurance, Reporting, Operations, KPI, Business control, Management, Banking Operation, Provide Training, Banking, Complex Cases, Implementation

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