Multiple Openings - IAM Technical Lead - Melbourne (Hybrid)

AYAN InfoTech is looking for IAM Enterprise Tech Lead to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role: IAM Enterprise Tech Lead
Location: Melbourne
Mode of Employment: Permanent Position
Experience: 7+ Years

Job Summary: We are seeking a hands-on Technical Lead to support critical identity services. This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with strong operational ownership in a enterprise environment.
The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues, while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.
Key Responsibilities: IAM Enterprise Tech Lead

• Technical Leadership & SME Ownership
• Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
• Provide hands-on L3/L4 support for incident, problem, and service request tickets
• Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
• Support solution validation, integration troubleshooting, and performance tuning
• Operations & Incident Management
• Own and manage critical incidents and major incident calls (MIM)
• Ensure adherence to SLA-driven ticket resolution and service stability
• Perform proactive monitoring, health checks, and issue prevention activities
• Contribute to runbooks, SOPs, and knowledge management artifacts
• Stakeholder & Service Management
• Engage with stakeholders, security teams, and application owners
• Provide clear, proactive, and timely communications during incidents and escalations
• Act as technical point of contact for service delivery and escalations

Key Responsibilities: IAM Technical Lead

• Provide technical leadership for IAM platforms (no people management responsibility)
• Drive solution design validation, troubleshooting support, and technical governance
• Act as escalation point for complex IAM issues and integrations
• Work hands-on on incidents, service requests, and problem tickets
• Perform deep troubleshooting and root cause analysis (RCA)
• Support access provisioning issues, PAM onboarding, and integration failures
• Ensure SLA adherence and operational stability
• Lead and actively participate in priority incident calls
• Provide technical ownership during Major Incident Management (MIM)
• Support real-time mitigation and post-incident RCA activities
• Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
• Identify and implement automation and process improvements
• Contribute to runbooks, SOPs, and knowledge management
• Support audit, compliance, and remediation activities

Responsibilities: SailPoint IdentityNow Tech Lead

• Support and administration of SailPoint IdentityNow
• Minimum 4+ years overall IT experience
• Minimum 2+ years' experience and working knowledge of SailPoint IDN(IdentityNow)
• Extensive knowledge of security applications, specifically around identity management
• Integration and customization of SailPoint IdentityNow in client environment
• Developing Java custom code, custom connectors, and interfaces with other enterprise or cloud-based systems like SAP and ServiceNow
• Communicating to clients, vendors and others about aspects of the product and about the implementation at the technical and/or functional level
• Developing use cases, testing, debugging, support and maintenance
• Interfacing with the client for requirements, customizations, product functionality, and feedback
• Leading demos of configurations and customizations and general product OOTB features
• Preparing technical and user documentation
• Experience in IAM Support/Operations managing Incidents/Tasks/Changes/Problems
• Experience with business requirements, design, and documentation of IAM products.

Contact: 61- for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.