IT lab support consultants

Role: IT lab support consultants
Location: Piscataway, NJ 100% Onsite
Contract


IT Lab Support Responsibilities

• Provide day-to-day IT support for laboratory and quality systems, including LIMS, ELN, CDS, SDMS, laboratory instruments, workstations, printers, and peripheral devices.
• Experience supporting Manufacturing, Quality Control (QC), Quality Assurance (QA), and Research & Development (R&D) environments.
• Troubleshoot hardware, software, network, and system connectivity issues to minimize laboratory downtime and maintain operational continuity.
• Experience supporting laboratory instruments such as HPLC, Dissolution, UV, FTIR, and other analytical equipment.
• Support Windows operating systems, Active Directory, user account administration, security groups, and access management.
• Install, configure, maintain, and upgrade laboratory computers, servers, software applications, and network-connected devices.
• Coordinate with Infrastructure, Network, Cybersecurity, and Application Support teams to resolve complex technical issues.
• Manage incident, problem, and change requests through the IT Service Management (ITSM) process.
• Perform system monitoring, backup verification, disaster recovery testing, and preventive maintenance activities.
• Support laboratory instrument integrations with enterprise systems, databases, and network infrastructure.
• Assist with IT asset management, software licensing, equipment lifecycle planning, and vendor coordination.
• Provide after-hours and on-call support for critical laboratory and manufacturing systems as required.
• Develop and maintain technical documentation, knowledge base articles, system diagrams, and support procedures.
• Support audits and inspections by providing system documentation, access reports, backup records, and validation evidence.
• Train end users on IT systems, security awareness, and best practices to improve system utilization and reduce support incidents.

• Knowledge of networking concepts, TCP/IP, VLANs, wireless infrastructure, and server administration.
• Familiarity with virtualization technologies, cloud platforms, cybersecurity tools, and enterprise backup solutions.
• Experience with ServiceNow, Jira, or other IT ticketing systems.

Ayush Sharma Sr. US Technical Recruiter

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