IBM MQ Administrator - Hybrid (Montreal, QC, Canada)

The purpose of this job is to provide all aspects of IBM MQ administration and Production support to Application teams

Responsibilities:

• The main responsibilities include configuration, implementation and support of IBM MQ.
• Understand business requirements and design solutions accordingly.
• Ensure quality standards in release.
• Take care of incidents, escalate to Client or third parties as necessary.
• Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, Client or third parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.
• Knowledgeable about MQ Architecture.
• Familiarity with Windows, Linux Operating system.
• Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.
• Has worked on multiple MQ Fixpacks/Patching.
• Has worked on a MQ Migration.
• Thoroughly understand the following MQ topics,
• MQ Installation and Configuration.
• MQ Point to Point Setup.
• MQ Server and Client Architecture.
• MQ Secured Socket Layer (SSL) Certificate implementation.
• Hands on experience on MQ migration and Upgrade.
• Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
• Raising a Case/Problem Management Report (PMR) with IBM.
• Has worked with MQ support on Level 3 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy results drive person with strong interpersonal skills.
• Able to work under minimal supervision.