IAM Service Delivery Manager

Location: Brisbane
Employment Type: Full-Time

We are seeking an experienced IAM Service Delivery Lead to oversee Identity & Access Management (IAM) service delivery, governance, and operational excellence within a large enterprise environment. The ideal candidate will have strong leadership experience in IAM operations, stakeholder management, service governance, and security compliance while driving continuous improvement and modernization initiatives.

• Lead end-to-end IAM service delivery, ensuring SLA compliance and operational excellence.
• Manage stakeholder relationships and collaborate with business and technical teams.
• Drive service improvements through automation, process optimization, and operational enhancements.
• Oversee governance, risk management, compliance, audit readiness, and security standards.
• Support technology modernization initiatives and strategic transformation programs.
• Monitor service performance, reporting, and continuous service improvement activities.
• Ensure adherence to ITIL best practices and enterprise security governance frameworks.

• Strong experience in Identity & Access Management (IAM) and Cyber Security Governance.
• Hands-on experience with IT Service Management (ITIL), SLA management, and operational governance.
• Knowledge of automation, reporting, compliance, and continuous service improvement.
• Experience with enterprise IAM technologies including:
  • CyberArk
  • Saviynt
  • Microsoft Entra ID (Azure AD)
• Understanding of enterprise security technologies and cloud platforms.
• Excellent leadership, stakeholder management, communication, and problem-solving skills.

• Experience leading enterprise IAM support or managed services teams.
• Exposure to security audits, regulatory compliance, and governance frameworks.
• Experience driving digital transformation and automation initiatives.
• ITIL Foundation or relevant Cyber Security certifications are advantageous.

Identity & Access Management (IAM), Cyber Security, CyberArk, Saviynt, Microsoft Entra ID, Azure AD, ITIL, IT Service Management, SLA Management, Service Delivery, Operational Governance, Risk Management, Compliance, Audit, Automation, Continuous Service Improvement, Cloud Security, Stakeholder Management, Security Governance, Identity Governance, Access Management.

Note: Only candidates with relevant enterprise IAM Service Delivery experience will be considered.