Amazon Connect Lead

Hi,

This is Viswanath from Saksoft.

I have an exciting opportunity as a Amazon Connect Lead with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further. 

Job Title: Amazon Connect Lead
Location: Atlanta, GA (Onsite )  
Hire Type: Contract  
Duration: Long Term

Job Description:
Primary Technical Skill
Contact Center Technical Lead Experience 8 years
Role Overview
•    Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
•    Oversee overall implementation development support operations enhancements and system updates
•    Act as primary escalation point for incidents
•    Identify process gaps and implement improvements
•    Lead and mentor Junior engineers
•    Maintain relationships with internal and external stakeholders
 
Skills Required
•    Deep handson experience with Amazon Connect
•    Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
•    Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
•    Strong troubleshooting skills in WebRTC and voice issues
•    Strong leadership and communication skills
Good to have skills
•    Strong Hands-on programming experience in
o    Nodejs preferred for Lambda functions and API integrations
o    Python for Lambdas automation scripts and backend logic
•    Experience with CloudWatch Connect Metrics CICD pipelines
•    Implement end-to-end CICD pipelines for
o    Lambdas
o    Contact Flows
o    Amazon Lex
o    Configuration JSON
•    Ensure automated builds packaging deployments and rollback mechanisms
•    Experience integrating with Salesforce Service Cloud Voice
•    Good documentation and process improvement capability

Thanks & Regards
Viswanath Dulam
Senior Team Lead - Recruitment    
T:   (Direct) 
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