Regional Operations Manager - Amplifon Retail

Amp Up Your Career with Real Purpose. Real Opportunity. Real Impact.
At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.
With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.
Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

We’re looking for an experienced, people-focused Regional Operations Manager to lead a dedicated field team across our retail and clinical operations.

This is a broad leadership role with responsibility for translating strategy into strong operational delivery, sustainable growth and an exceptional customer experience. You’ll lead and coach multi-site teams, drive sales and profitability, and continuously improve the processes and ways of working that support our business.

Position Purpose:

• Lead, coach and develop retail and clinical teams to achieve and exceed performance, sales and profit targets.
• Build a positive, high-performance culture through regular feedback, clear expectations and strong people leadership.
• Develop and operationalise regional growth plans aligned with business strategy.
• Drive operational excellence, continuous improvement and greater efficiency across the region.
• Oversee key financial and operational activities, including budgets, forecasts, productivity and management reporting.
• Partner effectively with support functions and senior stakeholders to deliver business priorities.
• Champion excellent customer service and strong relationship building across the business.
• Support workforce planning, talent development, succession and recruitment to build capable teams.
• Ensure operations meet company policies, health and safety requirements, and relevant statutory and legal obligations.

About you

You’re an engaging and commercially minded leader who enjoys helping people perform at their best. You’re comfortable leading across multiple locations, balancing people priorities with commercial outcomes, and working in a fast-paced environment where priorities can shift.

Ideally, you’ll bring:

• Significant multi-site management experience, ideally around five years or more.
• Strong experience leading, coaching and developing people.
• A track record of delivering sales, profit and operational performance.
• Sound financial acumen, including experience with budgets, forecasting and performance reporting.
• Strong customer service and stakeholder relationship skills.
• Excellent communication, negotiation and problem-solving capability.
• The ability to prioritise effectively and turn business objectives into practical actions.
• A commitment to continuous improvement, integrity and a positive workplace culture.
• An understanding of rostering principles and Australian employment requirements.

Why this role

This is an opportunity to make a meaningful impact across a multi-site operation—shaping performance, developing leaders and creating the conditions for teams to deliver great outcomes for customers and the business.

If you’re a hands-on leader who can think strategically, build strong teams and turn plans into results, we’d love to hear from you.

Putting People First:
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.