IT Support Technician

IT Support Technician
County Durham Full-Time Permanent

Wolviston Management Services is supporting our fantastic client in the recruitment of an IT Support Technician to join their growing team.

An exciting opportunity has arisen for an IT professional to play a key role in supporting business-critical systems and users across the organisation.

The Role
As an IT Support Technician, you will provide first and second-line technical support, ensuring the smooth day-to-day operation of IT services across the business. This hands-on position will involve supporting users, maintaining end-user devices, assisting with system administration activities, and contributing to continuous improvement initiatives within the IT function.

Working as part of a collaborative IT team, you will deliver a responsive and professional support service while helping to ensure systems remain secure, reliable, and fit for purpose.
Key Responsibilities

• Provide first and second-line support for hardware, software, user access, and network-related issues.
• Log, prioritise, investigate, and resolve support tickets in line with agreed service levels.
• Configure, build, deploy, and maintain laptops, desktops, and mobile devices.
• Support employee onboarding and offboarding processes, including account creation, permissions management, and equipment allocation.
• Perform routine system maintenance, software updates, patching, and health checks.
• Diagnose and resolve connectivity issues relating to VPNs, Wi-Fi, printers, and network access.
• Escalate complex technical issues where appropriate, maintaining ownership through to resolution.
• Maintain accurate asset management records and equipment inventories.
• Assist with IT projects, system upgrades, and continuous improvement initiatives.
• Deliver excellent customer service to colleagues across the organisation.

About You
To be successful in this role, you will have:

• Previous experience within an IT support, service desk, or technical support environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• The ability to manage multiple priorities and work effectively under pressure.
• Excellent communication and interpersonal skills.
• A proactive approach with a willingness to learn and develop new technical skills.

Desirable

• Relevant IT qualifications or certifications, such as CompTIA, Microsoft certifications, or equivalent.

Key Attributes We are looking for an individual who:

• Provides a responsive and customer-focused service.
• Takes ownership of issues and follows them through to completion.
• Works collaboratively and contributes positively to team objectives.
• Communicates clearly and professionally with stakeholders at all levels.
• Demonstrates initiative and a commitment to continuous improvement.

Benefits

• 37.5-hour working week
• 25 days annual leave plus bank holidays
• Option to purchase up to 5 additional days' holiday
• Company pension with up to 8% employer contribution
• Life assurance
• Income protection insurance
• Save As You Earn (SAYE) share scheme
• Electric Vehicle scheme
• Cycle to Work scheme
• Volunteering day
• Ongoing training and development opportunities
• Hybrid working arrangements available