Technical Business Analyst

Overview

To act as the pivot or intermediary between end-users and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. Support the Development and Test team members throughout the System Development Life Cycle.

Key Accountabilities and Main Responsibilities

• Meets with users and subject matter experts to gather and analyse business requirements.
• Facilitates definition of the scope and context of business requirements analysis for initiatives.
• Gathers, analyses and documents business requirements - communicating the desired outcome of the system enhancement/development.
• Gathers analyses and documents functional specifications to support the business requirements and communicates these in technical terms to analyst programmers, testers and project team members.
• Manages business requirements, functional requirements and technical specification documentation.
• Manages business requirements change requests throughout the project lifecycle.
• Liaises with Developers/Technical Solutions & Design to ensure that the technical solution achieves the desired outcome.
• Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
• Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.
• Perform peer review and sign-off of business and technical SDLC deliverables for other team members where appropriate.
• Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
• Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.
• Assist with escalated Production Support issues and conduct root cause analysis.
• Works as a crucial component of a project team responsible for enhancing existing systems or developing new systems.
• Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.
• In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed.
• Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
• Logging and accessing technical solutions within the JIRA database and thoroughly documenting status of all client liaisons and communications.

Experience & Personal Attributes

• 2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
• 2+ Years’ experience with web-based applications is highly desirable.
• 3+ years development experience preferable
• Knowledge of Business Use Case Modelling – desirable
• Knowledge of Link Group’s supported IT systems is desirable.
• Knowledge of Link Group IT’s software development cycles is desirable
• Working knowledge of SQL.
• Working knowledge of MS office products.
• A good understanding of structured project delivery methodologies
• Experience in conducting business process re-engineering
• Ability to multi-task and deliver objectives within strict timelines
• Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines
• Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients
• Exceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
• Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environment
• Experience working in an outsourced or offshored environment is desirable
• Self-motivated with a strong team spirit
• Adaptability to working hours in order to meet business needs.
• A tertiary qualification in Information Technology, Business or a related discipline
• Demonstrated capability in Business Analysis or similar