VTC Engineer with Security Clearance

Salary - $100,000 - 130,000 Lead UC field support operations for client locations in the Southeast region. Provide Tier I and Tier II technical support for UC services at Orlando field office and regional client sites. • Support 600+ VTC rooms including setup, configuration, troubleshooting, and user training. • Manage digital signage deployments and ongoing support (250 players across enterprise). • Troubleshoot UC endpoints (desk phones, softphones, conference room equipment, smart boards). • Coordinate and lead regional UC equipment deployments and installations. • Provide hands-on technical support for conference room AV systems, displays, projections, microphones. • Support VTC bridge sessions (Point-to-Point, Webex, PEXIP/CVI to Teams). • Manage secure telephone installations and support ( • Respond to UC incidents and service requests with timely resolution. • Coordinate with vendors and contractors for UC equipment installation and maintenance. • Mentor and provide technical guidance to UC Field Support Engineers. • Travel to client sites within Southeast region as needed for on-site support. • Participate in on-call rotation for after-hours UC support. • Document UC issues, resolutions, and lessons learned in knowledge base. • Support asset management and inventory tracking for UC equipment. • Provide user training and orientation for UC systems and equipment. Minimum Qualifications • Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. • 7+ years of UC experience with Cisco CCNP Collaboration (or higher). • 3+ years team lead or senior engineer experience • Public Trust clearance Other Job Specific Skills • Experience in leading large deployments and migrations, providing Tier 3 escalation support, developing standards and automation, VTC, digital signage, paging, telecom, LAN, SIP, ISDN, ePRI/PRI/POTS, unicast/multicast, local exchange carriers, IP-PBX, QoS, and related protocols across large, geographically dispersed networks. • Hands-on experience with VTC systems, conference room AV, telephony endpoints. • Experience supporting multiple sites and regional operations. • Expert in: VTC systems, conference room AV, desk phones, softphones, video bridging • Strong knowledge: Avaya phones, Microsoft Teams devices, Cisco endpoints, digital signage, IPTV. • Familiarity with: Troubleshooting methodologies, ticketing systems (ServiceNow), asset management • AV/VTC certifications (CTS, Cisco, Polycom, Logitech) preferred. • Microsoft Teams or Avaya support certifications desired. • ITIL Foundation (preferred). #CJPOST