Desktop Support Engineer

Job DescriptionAbout UsVictaulic is the world's leading producer of mechanical pipe joining solutions. The company has 50+ global facilities with over 5,500 employees worldwide. With over 4000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, and able to build a better world for and with our people. Learn what makes Victaulic a great place to work and the career opportunities available - the RoleAs a Desktop Support Engineer, you will be responsible for delivering end-user desktop support and for providing Level 2 support to the broader Global System Support team. This role involves maintaining and managing desktop hardware and software environments, ensuring quality, reliability, and consistency across the organisation.In addition, you will:Develop and manage a cost-effective hardware lifecycle strategy aligned to business needsStandardize desktop platforms and collaborate with vendors on approved hardware modelsOversee procurement, asset tracking, and maintenance of accurate hardware documentationMaintain and optimize workstation images, build standards, and deployment processesTest, validate, and support deployment of new and upgraded softwareInstall, configure, and support end-user hardware, software, and peripheralsProvide Level 2 support, troubleshooting complex desktop issues, and guiding junior team membersDrive continuous improvement, documentation, and adoption of emerging technologiesAbout YouTo be successful in this role, you must have:Minimum of 3 - 5 years of experience in a Desktop Support, IT Support, Service Desk or similar rolesFluency in Chinese language is highly preferred to communicate with the broader IT team based in ChinaExperience supporting a mobile workforce and its associated complexitiesKnowledge of Microsoft Windows OS deployments and migrations, including identifying and troubleshooting application compatibility issuesStrong initiative and problem-solving skills, including root cause analysisAbility to develop, organise, and maintain standard operational proceduresAbility to work independently with minimal supervisionStrong focus on knowledge sharing, documentation, and team collaborationExcellent communication and stakeholder engagement skillsWillingness to be based in our Eagle Farm office everydayBenefitsAttractive remuneration packageYour career with us is a journey to success - we provide internal trainings (local and overseas) to strengthen your skills and help you excel.Inspiring global work environment - work with teams across the globe and collaborate with people of diverse backgrounds - both professionally and culturally.Career prospects - given our continuous growth in the Australia and Southeast Asia Region, there is an excellent opportunity, based on performance, for career advancement within the organization.At Victaulic, our success thrives on the ingenuity, passion, and dedication of our people - building a future of innovation together! Apply now or contact Joylyn delos Reyes, Recruiter - Australia and Southeast Asia, on / for more information.