SQL Support Engineer

Job Type: SQL Support Engineer - KTLO, Change Requests & Azure Migration

Location: Eden Prairie, MN 55344

Duration: 3 months

Start Date: Immediately


Job Summary:

We are seeking a highly motivated and experienced SQL Support Engineer for a short-term contract opportunity. The selected candidate will be responsible for providing day-to-day KTLO (Keep The Lights On) ticket support, handling change requests, and assisting with on-premise to Azure SQL database migrations. Additionally, this role will involve close collaboration with the R&D team to pkrovide support and technical insight as needed.

Key Responsibilities:

• Handle KTLO (Keep The Lights On) support tickets, ensuring minimal downtime and maintaining system performance and reliability.
• Address and implement change requests as per business or technical requirements.
• Participate in the planning, execution, and support of on-premises to Azure SQL database migrations.
• Collaborate with cross-functional teams, particularly R&D, to troubleshoot and resolve complex technical issues.
• Ensure adherence to best practices in database performance, integrity, security, and availability.
• Document support resolutions, migration steps, and any other technical processes involved.
• Provide post-migration support and knowledge transfer as necessary.

Required Qualifications:

• Strong hands-on experience with SQL Server (on-premise) and Azure SQL databases.
• Proven experience in database administration, performance tuning, and troubleshooting SQL-related issues.
• Experience working with KTLO support environments and ticket-based support systems (e.g., Jira, ServiceNow).
• Experience with data migration projects, especially from on-prem SQL to Azure cloud platforms.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent communication skills and experience working with technical and non-technical stakeholders.

Preferred Qualifications:

• Experience working in Agile/Scrum environments.
• Knowledge of DevOps practices related to SQL deployments.
• Previous experience working with R&D or product development teams.
• Microsoft certifications related to SQL Server or Azure (e.g., DP-300).

Additional Information:

• This is a short-term contract role primarily focused on maintenance, migration, and support activities.
• May require flexible hours depending on project needs and ticket volumes.
• Insert any info about potential contract extension or future hiring possibility

#ZR