Support Tech II

Job#: 3042050

Job Description:
Support Tech II

Location: San Angelo, Texas (Onsite)

Role Overview

We are seeking a Support Technician with a strong understanding of computer hardware and software. The role involves performing installations, repairs, and preventative maintenance of personal computers and related systems. The ideal candidate will troubleshoot and resolve software and hardware failures, identify network problems related to desktop or laptop computers, and provide technical support and training. This position also includes opportunities for process creation, leading project efforts, and mentoring junior technicians.

Key Responsibilities

• Perform installation, repair, and preventative maintenance of personal computers and related systems.
• Troubleshoot and resolve software and hardware failures in an enterprise environment.
• Identify network problems as they relate to personal computers.
• Provide technical support, training, and process creation for end-users.
• Support Microsoft Productivity tools such as Office 365 and MS Teams.
• Support video teleconferencing solutions, including Cisco Webex.
• Offer executive-level "white-glove" support.
• Serve as a local leader and mentor to junior Technicians.

Required Qualifications

• 6 years of experience providing executive-level support.
• 4-7 years of experience providing end-user support.
• 4-7 years of experience in supporting personal computer hardware and routine software installation.
• 4-7 years of experience troubleshooting IT hardware and peripherals in an enterprise environment.
• 4-7 years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams.
• 4-7 years of experience supporting video teleconferencing solutions such as Cisco Webex.

Preferred Qualifications

• 7 years of experience creating technical knowledge articles.
• 5 years of experience utilizing ServiceNow in a support environment.
• 5 years of experience working in a multi-vendor environment for support operations.

Work Authorization

Candidates must be authorized to work in the United States.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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