Sales and Customer Service Representative

Sales & Customer Service Representative

Position Summary

The Sales & Customer Service Representative manages customer relationships, supports assigned and house accounts, develops new sales opportunities, and coordinates printing projects from the initial inquiry through delivery.

Key Responsibilities

● Respond to customer calls, emails, quote requests, and order questions. ● Gather complete job specifications, including quantity, paper, color, finishing, mailing, delivery, and deadlines. ● Enter accurate estimates, orders, customer information, and job instructions. ● Coordinate with estimating, prepress, production, mailing, shipping, and accounting. ● Communicate proofs, approvals, schedules, changes, and delivery information. ● Manage assigned and house accounts while identifying additional sales opportunities. ● Contact prospective customers and help develop new business. ● Follow up on open estimates and maintain accurate sales and customer records. ● Resolve customer concerns professionally and escalate issues when necessary. ● Meet expectations for responsiveness, accuracy, sales growth, customer retention, and profitability.

Qualifications and Compensation

● Minimum of 2–3 years of customer service, account management, inside sales, or related experience required. ● Previous commercial printing, publishing, mailing, or manufacturing experience is strongly preferred. ● Experience with PrintSmith Vision or similar print-management software is highly desirable. ● Knowledge of estimating, paper, finishing, mailing, prepress, and printing production is beneficial. ● Strong communication, organization, and follow-through skills. ● Ability to manage multiple customers, orders, and deadlines. ● Comfortable making outbound sales calls and developing new business. ● Proficiency with email, Microsoft Office, CRM, and order-entry systems. ● Starting compensation is $21.00 and will be based on relevant experience. Candidates with commercial printing experience, PrintSmith proficiency, an established sales record, or an existing customer base may qualify for a higher starting rate.

Position Requirements The employee may not promise unconfirmed delivery dates, change approved pricing, offer unauthorized discounts, or approve refunds, credits, or reruns without management authorization. This is a full-time position requiring regular interaction with customers and production departments. Hours are Monday - Friday 8:00am - 5:00pm. This is not a remote position. The recommended classification is hourly, non-exempt.